Full Priced Merchandise can be returned within 14 days of purchase for a credit note or exchange. Credit notes are valid for 6 months and can only be redeemed online. Refunds issued if item is deemed faulty
Full priced items discounted with15% New Customer promotional code are eligible for a credit note or exchange.
When SALE frenzy Promotional codes are used eg. 30% off online sale, these items cannot be returned for an exchange or refund.
Merchandise must not be worn, altered or washed. Items should be returned new, unused and with all garment tags still attached.
Returns must be received within 5 business days of a return form being filled out, otherwise it will not be accepted. Please submit the below form for your Authorisation Number to return your item.
SWIMWEAR, UNDERGARMENTS, or EARRINGS/JEWELLERY are final sale for hygiene reasons, unless the goods are deemed to be faulty by our Quality Assurance Department.
FOOTWEAR must not have been worn at all if you choose to return the Vellaris Team have the right not to accept the shoe if they are not in its original condition and will be returned to the customer.
SALE items are NOT eligible for return (Including Exchanges or Credit Notes)
NOTE: If you have received an item which is faulty, please contact us by filling out the below form.
Postage costs for returns are at the customer's expense.
Vellaris is not held financially responsible for any packages lost in transit.
No exchange and returns in-store for any online purchases. Must be through online process only. any items attempted to be returned in store or over the phone will be immediately rejected.